Senior Technical Writer. Wrote and maintained documentation for Yahoo! Platform Engineering. Documented internal developer tools, including shared build, packaging, and deployment systems. Documented core Yahoo! storage and messaging APIs.

• Synthesized years of collective engineering experience into a uniform, centralized Yahoo! Developer Handbook. This provided hundreds of diverse engineering teams with common setup procedures, descriptions of best practices and standards, and a systematic overview of countless internal tools, libraries, and other technologies.
• Designed, developed, maintained, and evangelized a documentation publishing system based on industry-standard DocBook XML and internal Yahoo! packaging and build tools.
• Gathered documentation requirements and helped set priorities for other writers on the team. Mentored new-hire writers and junior writers.

Senior Technical Writer. Wrote and maintained performance guides, administration guides, API guides, and Javadoc for a suite of J2EE-based financial services software. Developed WebWorks scripts for converting FrameMaker documentation into cross-browser, standardized HTML.

• Wrote Chordiant's first performance guide, with techniques and tuning recommendations based on data collected from both field personnel and dedicated performance engineers.
• Overhauled and rebranded six manuals, four online help repositories, and nine release notes under a tight release schedule for a newly-acquired European division.
• Received 2004 Engineering Recognition Award.

Technical Writer. Developed various technical manuals, including the integration guide for a large Java-based knowledge management system and an operator's manual for a radiation therapy system.

Technical Writer. Created and managed the internal website for an engineering and sales group. Edited and published technical papers on high-end Solaris systems. Developed and managed the user interface for a J2EE-based project management and inventory tracking system.

• Quadrupled usage of internal tech tips by implementing a new editing process and creating a dynamic website for tech tip display.
• Improved user satisfaction by streamlining the user interface of a collection of internal web tools. Coordinated ongoing tests with a representative group of international users.
• Led an international team in unifying the look-and-feel of seven disparate websites. Guided team members in developing and implementing a consistent template and style guide.

Technical Writer. Planned, organized, and wrote telephony APIs and user guides. Edited internal documents for clarity and technical accuracy. Worked closely with engineers to ensure document accuracy.

• In first three weeks at Lucent, heavily revised one software user guide and produced another in time for tight CD-ROM release deadline.
• Rewrote and consolidated several disparate company glossaries into one consistent document.

Teaching Assistant and Researcher. Performed research on nanometer-scale mechanical devices. Taught introductory physics and astronomy to non-majors.

Technical Writer. Wrote the operator's manual for a new cancer treatment machine. Worked closely with onsite engineers and operated the prototype during beam testing.